Advisor: Practice Enablement & Adoption

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our London office as a Practice Enablement & Adoption Advisor. 

The Department: Information Technology

Purpose of the Role:

The Advisor: Practice Enablement & Adoption extends the firm’s IT mission ensuring that technology investments are fully leveraged, innovations are adopted, and lawyers and clients experience measurable benefit. They focus on uncovering operational pain points, unmet client needs, and opportunities for innovation, as well as driving the adoption and enablement of legal technology solutions across the firm’s Transactional practices. The Advisor ensures that all practice innovation efforts are grounded in real-world legal practice and aligned with the firm’s strategic goals.

Reporting to the Senior Manager: Practice Enablement & Adoption - Eurasia, they act as a connector between the firm’s practice groups and our technology delivery teams, between ideas and execution, and between emerging technologies and the Firm’s long-term strategy. They help identify opportunities, co-develop solutions for, and implement practice-specific transformation while streamlining and innovating the practice of law.  The role will also be responsible for identifying, and collaborating to prototype, and implementing related technology.

While collaborating with other members of the Practice Enablement & Adoption team, they will work closely with the other stakeholders, including and not limited to, those in Practice Technology, rest of IT, Knowledge Management, and Legal Risk Management departments to facilitate the smooth implementation of pilots and product launches of legal software tools and technology solutions. This role will be responsible for driving adoption of those solutions by leveraging usage data and coordinating various change management and adoption best practices.

Responsibilities may vary and grow as the team matures and the role progresses.

Hours:

Standard hours are 9:30am to 5:30pm with flexibility in accordance with the needs of the business.

Given the global nature of this role, there is often the need for off-hours (e.g., late evening and/or early morning) conference calls or video conferences.

Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms.

• Understand Needs & Opportunities: Partner with lawyers, clients, and business services to map and evaluate current processes with an eye to identify where process improvement and technology can deliver greater value. Capture user stories, best practices, insights and maintain a knowledge base of challenges and opportunities faced by Transactional practitioners.
• Shape and Prioritize Initiatives: Support the Firm’s idea intake process by collecting information from the submitter to assist evaluating, scoring, and prioritizing ideas. Translates feedback into clear problem statements that IT and other business services can act on.
  
• Enable Practice Transformation: Lead design thinking sessions, co-lead process improvement workshops, pilots, and rollouts in partnership with Practice Technology team, and practice stakeholders to identify pain points and design innovative solutions.
  
• Increase Awareness and Engagement: Develop targeted outreach through listening sessions, practice presentations, vendor days to increase lawyer awareness and engagement with existing investments and emerging technologies that could help Transactional practice lawyers.
  
• Prototype and Validate: Collaborate with the Practice Technology team to build prototypes and validate the proposed solution. Work with Practice Technology team to customize templates or pilot/custom-build solutions for practice needs.
• Drive Adoption & Change: Collaborate with Practice Technology and Learning & Development to deliver tailored training, awareness sessions, and direct support. Focus on building confidence, adoption, and measurable ROI for innovative solutions.
• Collaborate Across Business Teams: Work with other business departments e.g., Knowledge Management, Practice Management, Information Services, Legal Risk Management, Business Development & Marketing etc., to solve the issue holistically. Collaborate with Practice Technology team to onboard vendors and pilot new solutions.
• Horizon Scanning: Monitor legal technology trends and emerging vendors with an eye towards those that might address pain points of our lawyers in Transactional practices. Share insights with Firm and IT leadership to inform strategy and future investment.
• Perform other duties as assigned or required to meet Firm goals and objectives.
• Align working hours as necessary to support global teams and business partners.
• The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment.

Qualifications:

• JD or Master’s degree; however, a Bachelor’s degree with relevant experience will also be considered.
• 2+ years’ experience working in legal environment either in a law firm or a legal department or a legal tech solution provider

Professional Experience:

• Demonstrated experience of leading strategic legal technology related projects, and particularly in evaluating and implementing legal tech solutions, in a large law firm or corporate/financial institution legal department or enterprise level, strongly preferred.
• Knowledge of the lifecycle of an Transactional legal matter is strongly preferred.
• Experience in increasing adoption of legal tech tools and different methods of engaging and enabling lawyers.
• Experience in business analysis, solution design, consulting and/or client-facing roles.
• Demonstrated use of business requirements elicitation and documentation skills.

Technical Abilities:

Required:

• Proficiency in Microsoft Office products.
• Working knowledge of process improvement principles (e.g., Lean, Six Sigma), when to invoke each methodology, and how to deploy process improvement tools (e.g., process maps, fishbone diagrams, root cause analysis).
• Experience with project management principles, including Agile/Scrum and Waterfall methods, together with requisite experience, to determine when to use each method.

Preferred:

• Strong ability to engage in design thinking, being able to conceptualize and implement a project from end-to-end, knowing which skills and techniques are required for a particular situation.
• Working proficiency in French or German would be an advantage.

Performance Traits:

• Proven ability to communicate complex technical concepts in clear, non-technical language to stakeholders at all levels.
• Strong customer service and problem solving mindset.
• Effective team player in diverse environments; thrives under pressure and meets shifting deadlines.
• Pragmatic, self-motivated, flexible and good team player.
• Self-starter with high initiative; detail-oriented, organized, and multitasking.
• Maintain confidentiality and discretion

At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed.

Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas.

One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family).

We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.